Make sure the CMM was involved in hiring these mods, that he approved them, and that he will closely monitor their performance. It’s important to assess how mods respond, how they greet new members, how they interact with returning members, how they promote the project, and how they handle the onboarding process, among other responsibilities.
There should be clearly defined guidelines for mods. The CMM and CMO will prepare these guidelines, ensuring mods have everything they need outlined in this document. Whenever a mistake occurs—and mistakes will happen—the guidelines should be updated if possible and relevant.
